List of Frontline Services

TYPE OF SERVICEFEES AND CHARGESFORMSPROCESSING TIMECONCERN EMPLOYEE
1.APPLICATION FOR NEW SERVICE CONNECTIONAlong the service line complete with meter cage = P2,700.00



For BORING plus 10 meters P.E. ¾ = P4,050.00

Service Application and Construction Order (SACO),



Service Connection Contract

2-5 working days



3-7 working days

Diane Erica Barawid
(Customer Service Officer)

Designated Plumber

2.PAYING WATER BILL/STotal amount due to indicated on water billWater Bill2-10 minutesMark Angelo Sarmiento (Cashier)

Joyce Anne Dela Cruz (Cashiering Assistant)

3.REQUEST FOR RECONNECTION

FOR DISCONNECTED AT MAINLINE

Full payment of arrears if any, plus P300.00 + cost of materials if any

P600.00 plus materials to be used

Maintenance
Order
1-2 days


2-5 days

Susana G. Barawid

Designated Plumber

4.REQUEST FOR VOLUNTARY DISCONNECTIONNoneMaintenance
Order
1-2 days as requestedSusana G. Barawid

Citizen’s Charter



Feedback and Redress Mechanism

Please let us know we have served you well by doing any of the following:

    • Write your comment/suggestions on “Post-Inspection” box of the Action Report which will be given to you after every maintenance work were done and checked by our field investigator.
    • Accomplish our Feedback Form available in the offices and put it in the suggestion box to be found at the waiting area of our office.
    • Fill up our Electronic Feedback Form.
    • Talk to our Customer Service Assistant/Officer.
    • Or you can write to ENG’R FELIXBERTO C. LEGARDA, General Manager of Guimba Water District

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by our Customer Service Assistant. You can also send feedback in case you are contented with the services we provide.

Thank you very much for helping us continuously improved and always be of service to you.

Electronic Feedback Form

0 + 4 = ?